Product Features
- Home -
- Product Features
Customization
- Company logo
- Messages and labels
- Language
- CSS customization
- Social media buttons
- Agent profiles
- Engagement graphics
Reports & analytics
- Basic statistics
- Chat reports
- Ticket reports
- Filters
- Daily summary
- Reports via API
- Dashboard
Team management
- Agent groups
- Agent account management
- Agent roles
- Chat supervision
- Work scheduler
- Chat limit
Ticketing system
- Ticket sources
- Private comments
- Tagging tickets
- Ticket rates
- Ticket reports
Security
- Encryption
- Credit card masking
- Access restriction
- Logging in with Google Accounts
- 2-step Verification
Applications
- Web app
- Desktop apps
- LiveChat on mobile
- Cloud capability
- Chat window on mobile
- Application shortcuts
Integrations
- Google Analytics
- Facebook
- Salesforce
- Mailchimp
- Dropbox
- join.me
- WordPress
- More integrations
Chat tools
- Message sneak-peek
- Canned responses
- Visitor information
- Chat tags
- File sharing
- Timeline
- Chat archives
- Delivery status
- Notifications
Getting feedback
- Chat ratings
- Rating comments
- Ticket ratings
- Post-chat surveys
- Satisfaction stats
